Customer Reviews

• From our first browsing session right through to completion of our new fire surround and fire project, the service we have received has been second to none. Everyone we had contact with were courteous and professional throughout the process. The guys who did the fitting were amazing. Special thanks to Lynn for her advice and guidance (and patience). Thanks again to all involved.

  Cheryl Greasley

• Brilliant service from start to finish not pushy at all whilst looking in the shop honest advice , fitters did a great job left everything clean , would deffo recommend them.

  Tracey Smith Astle

• Thanks to Andy & Del. Fitters From Martin James.made a fantastic job fitting our new fire & surround.
  
  Very clean workers. & two very nice fellows.

  Sandra Metcalf

• Fantastic service from start to finish! Everyone was really friendly and professional and installment was arranged very quickly. Absolutely delighted! Would highly recommend. Thank you!

  Ali Boston

• Many thanks.
  
  We are thrilled with the fireplace and very impressed with the service., from choosing the fireplace to the installation.
  
  Excellent throughout.

  Helen and David Pallett

• We would like to thank Martin James and his team for their excellent service. We are delighted with our new fireplace and we would highly recommend this company.

  Gill and George Duly

• I would like to thank you for the beautiful job you did on my new fire, it looks lovely.
  
  The work was carried out to a very high standard and cleared away very well. They worked very hard.
  
  Also thank you to Leonardi and Alan for the wonderful job on the plastering.
  
  Thank you again.

  Pam Wheatley

• Very pleased with both the service and quality of the Evonic fires we purchased a few days ago. The two fitters (Andy & Del) were great; efficient, punctual with good humour. We had a large stone fireplace knocked out and there was less disruption/dust than I was expecting. Thank you.

  Helen

• Good choice of Fires and surrounds and helpful showroom staff made it a pleasure visiting the showroom to choose the right product for us. Two very pleasant fitters did a great job fitting the fire and surround also explained all the operating features and left the room clean and tidy. Quality products, service and fitting throughout, wouldn't go anywhere else.

  Ian Teale

• Excellent! Very friendly, superb customer service! Even though it was quite a difficult delivery, my fire was delivered very quickly by a couple of great guys!
  
  Can't thank these people enough, everything was sorted from purchase to delivery within 24 hours.
  
  I had been massively let down by other retailers over the last three months so you can only imagine how delighted I am with Martin James and his truly amazing team, many thanks, again, to you all!

  Dexter

• A very professional Company with first class service. Martin James really does understand Customer Service!
  
  We are delighted with our new fireplace and fire. The installers - Andy and Del - did an excellent job and were a credit to the Company.
  
  I have no hesitation in recommending Martin James Fireplaces - buy with confidence.

  Kevin Davies

• Just wanted to say thank you so much for the beautiful fireplace and fire installed in our lounge. The service was great. Also, a big thankyou to Andy for fitting it so professionally. An expert worker and tidy with it! Once again thank you so much for a job well done.

  Margaret & Pat Cooper, Newthorpe

• Hi, just wanted to say that I am so pleased with my new fireplace and fire. Your staff were brilliant, and I am very satisfied with the product and service you have given. I would highly recommend your company.

  Sharon Chambers

• Just a line to say "thank you" for the excellent service we received from you and your family regarding fitting of our new fire and fireplace. The quality of workmanship, politeness, tidiness and general concern were second to none. Thanks once again.

  Mr & Mrs J Shaw

• Thank you very much for the excellent workmanship. We are extremely pleased with the fireplace and fire. We will certainly recommend you. Thanks again for the excellent work especially Andy.

  Elaine and Kevin Fox

• The fireplace looks wonderful, thanks for transforming my lounge.

  Lynne Melhiush